Frequently asked questions

Who is Villa for You?

Villa for You was founded in June 2020 by passionate travel and holiday home experts and specialist in rental of high quality, unique holiday homes.

Where can I find the general terms and conditions?

We show the general terms and conditions both during the booking process and in our footer under 'Information'.

I have a complaint. How can i handle it?

How unfortunate that it's not quite as expected. It is best to report any complaints during your stay as soon as possible in a respectful manner to the caretaker. The caretaker will then be able to find a suitable solution for you. If it has not been solved satisfactorily on site, please report this to us within 3 days after arrival. For emergencies, our team of experts is available 24 hours a day, 7 days a week on our emergency number. This number can be found in your travel documents.

How can I see which holiday homes are still available?

If you search online for your desired departure date and length of stay, only the available houses in that period will be shown. If you search without specifying this specific period, you can use the availability calendar shown with each holiday home. In this calendar you will see the current availability of the holiday home.

What happens once I have made a definite booking?

After you have booked online or by phone, you will receive a confirmation on the website as well as via e-mail. On this booking confirmation you will find the term within which you have to pay the (down)payment. After the full payment has been received by Villa for You, you will receive the confirmation with the address details of the holiday home by e-mail 4 weeks before arrival.

When will I receive the booking confirmation?

After booking you will immediately receive a booking confirmation by e-mail. In the booking confirmation you will find, among other things, the costs that have to be paid and the terms within which the payment has to take place. After paying the full booking amount you will receive a confirmation of stay 4 weeks before arrival. On this confirmation you will find the address of the holiday home, information about the key transfer and the emergency number.

How can I be sure that my online booking was successful?

As soon as you click on 'Book now' on the booking page, you will receive a confirmation e-mail. There you will find the booking number. If you do not receive a confirmation from us, please contact our team of experts.

Can I change my booking?

In case of changes, we advise you to contact our team of experts by e-mail or phone. If you wish to change the length of stay or change accommodation, cancellation fees may apply. Our team of experts can inform you in more detail.

Can I take an option on a holiday home?

At certain houses it is possible to take an option. Please contact our team of experts by phone. It is currently not possible to take an option online.

Are there holiday homes that offer extra services?

Each holiday home or apartment has its own extra services such as a cot, high chair, bed linen etc.. You will find the available services on the page of the selected holiday home as soon as you have entered the desired travel dates.

Can I also book for a longer period than 4 weeks?

A stay longer than 4 weeks should be requested from the owner. Exceptional arrangements may apply, for example, for cleaning, linen change and the purpose of the stay. Please contact our team of experts to discuss the possibilities.

What is meant by a detached house at Villa for You?

At Villa for You, a detached holiday home means that your travel party stays there alone and that it has its own separate entrance. This can be a completely detached house, a semi-detached house, or a duplex. If the house is semi-detached, part of a duplex, or shared (partially) with the owner, this is indicated in the house description.

I'm late paying, will my booking be cancelled?

The processing time of the payment depends on the bank's processing time. As a result, you run the risk that the payment is not received on time, and the booking may be automatically cancelled. Therefore, our advice is to pay on time. Please take into account a processing time of 3-5 working days for a bank transfer. If you have exceeded the payment term, please contact the Team of Experts as soon as possible. If payment is not received, Villa for You has the right to cancel the booking unilaterally. In that case a cancellation fee will be charged. When Villa for You unilaterally cancels the booking, you will be notified via email.

Can I pay for the booking on arrival?

That's not possible. You always pay the rent in advance. Upon arrival, if indicated on your booking and accommodation confirmation, you pay a deposit and any costs on spot.

How do I know if my payment has been received?

When we have received your payment you will receive a confirmation of payment by email. Please take into account a processing time of 3-5 working days for a bank transfer. If you have not received this confirmation, please contact our team of experts.

Where exactly is the location of my booked holiday home?

After the full amount has been paid you will receive a confirmation of your stay 4 weeks before arrival. On this confirmation you will find the exact address and the coordinates of the holiday home.

What should I do if no one is present at the holiday home upon arrival?

On the confirmation of your stay you will find the contact details of the homeowner/manager and the arrival times. Contact him/her by telephone. Can't get in touch? Then contact us by telephone during office hours via our telephone number and outside office hours via the emergency number. This is stated on the confirmation of your stay.

Why do I have to pay a deposit upon arrival?

A deposit is only applicable if this is stated on your confirmation of stay. You pay this on top of possible costs on location as a guarantee payment. In case of damage or out of proportional use of gas, water or electricity, the deposit will be used. The deposit must be paid before the key is handed over.

How can I pay costs on site?

On the confirmation of your stay you will find how the costs can be paid on location.

Can I arrive/depart at a different time?

Owners and their cleaning team set themselves for a fixed arrival or departure time. They want everything to be perfect when you arrive, but they also want everything to be perfect again for the next travel party. That is why it is important to make arrangements beforehand if you wish to arrive or depart sooner or later. A request for this can be submitted to our team of experts before receiving the confirmation of your stay. Have you already received the confirmation of your stay? Then you will find the details of the owner and/or manager here. Feel free to contact them yourself in order to make proper arrangements. In some cases this may involve extra costs.

Who is responsible for any damage caused during the stay?

The guest is legally liable for any damage caused by him. Something can always accidentally happen. Any damage must be reported directly to the homeowner or manager. Only then they can repair or replace it before the arrival of a new guest. Damage up to € 25 is always for own account, higher amounts are usually covered by the Villa for You damage insurance which is included when booking. Whether the damage is covered or not is determined by the insurance, based on the applicable conditions. Damage resulting from reckless or careless behavior is not covered.

I'm taking my pet, are there any things I should consider?

When you travel through Europe with your dog or cat, you are required to bring a pet passport for your pet(s). This includes proof of vaccination against rabies. In addition, your pet must be provided with identification, such as a subcutaneous chip or a tattoo. Both the passport and identification can be requested at the vet. For each country there are additional rules that you need to take into account. We advise you to read these rules or request them from the appropriate authorities. Be sure to inquire about this before you cross the border

Will the house be cleaned, or do I have to do this myself?

Unless otherwise stated, you don't have to clean the house yourself. However, you should always leave the house in a decent state ('broom clean'). In addition, it differs from house to house whether the cleaning costs have to be paid locally or directly to Villa for You. This information can be found in the cost overview on the house description page, as well as on the booking page.

Do I have to pay tourist tax?

If tourist tax has to be paid, it is either included in the price, or it has to be paid on the spot. In the cost overview you will find what is applicable for a particular house. It may be that the homeowner needs additional information from all travellers. Should this apply, the main booker will be contacted.

Where can I find the most complete information about the house I have booked?

On the accommodation page you can find all information about your booked accommodation. You can find this page quickly by entering the accommodation code in the search bar. Are there more specific questions which you can't find and answer for, please contact the team of experts.

How can I add bed and bath linen to my booking?

Unfortunately, this is not yet possible online. You can contact our team of experts.

What are the arrival and departure times for holiday homes?

Usually you are expected between 4 pm and 6 pm on the day of arrival and have to leave the holiday home before 10 am on the day of departure, unless otherwise stated in your travel documents.

Are there always pillows, blankets and/or duvets available in the holiday home?

Yes, blankets or duvets and pillows are provided in all holiday homes.

How much bed linen is provided during my stay?

On arrival of your stay, bed linen is provided for the number of guests booked, if indicated that bed linen is provided. Have you booked an eight-person holiday home, but your travel party consists of four people? Then bed linen will be provided for four people.

Which beds will be made for my stay?

It may differ per holiday home whether the beds are made up on arrival or whether bed linen packages are provided. If the beds are made up, the number of people mentioned on the booking is considered. This means that if you have booked an eight-person house for a four-person party, two double beds may have been made up and the other beds may not. Do you have specific wishes in which beds need to be made for your travel group? Then please get in touch with the contact person on site. Bed linen is not changed as standard within a stay. The contact person on site can be contacted if this is required. To ask about the possibilities of providing extra bed linen for making extra beds or changing bed linen during the stay, please contact the contact person on site. Fees may be charged for extra sets or a change.

How can I cancel my booking?

Did something happen that forced you to cancel your holiday? Contact our Team of Experts by phone or e-mail. If you have the booking number at hand, we will be able to help you more quickly. Cancellation may incur costs. The cancellation policy, which will be sent to you by e-mail immediately after booking, describes the conditions in detail. Travel contracts are an exception to the 'Distance Selling Act'. They do not qualify for a right of withdrawal ('cooling-off period') of 14 days.

What do I have to pay if I decide to cancel?

If you cancel the booking, a fee will be charged to cover the costs we have incurred in preparing the stay. This amount will increase as the cancellation date approaches the actual arrival date. We apply the following percentages of the renting price: up to and including 45 days before the arrival date: 35%. From 44 up to and including 29 days before arrival date: 60%. From 28 up to and including 1 day before arrival: 90%. On the date of arrival: 100%. If you have taken out cancellation insurance and you cancel the booking with a valid and demonstrable reason, we advise you to contact your insurer. Booking fees will not be refunded. If you have booked a holiday home via the website of one of our partners, it is possible that the cancellation conditions of this partner apply. If this is the case, this will be stated at the time of booking. We process cancellations during our business hours. If a cancellation is received after the end of the working day, we will process it the next working day. The next working day is decisive for determining the cancellation costs.

Am I insured against damage during my stay?

Villa for You offers all guests staying in one of our holiday homes an insurance against damage to the accommodation free of charge. If you accidentally damage something in your holiday home, the accommodation insurance offers a solution in addition to your own liability insurance. The insurance coverage includes damage to the building, the inventory, the playground equipment and the swimming pool in the garden, which belongs to the accommodation for private use. The maximum coverage is € 2.500. There is no own risk. However, the amount of the damage must be higher than € 25. When you book a Villa for You holiday home we advise you to arrange travel and cancellation insurance. At this moment it is not possible to get travel insurance at Villa for You. We advise you to arrange this through your own insurance expert.

What insurance do you offer?

When you book a Villa for You holiday home we advise you to arrange travel and cancellation insurance. At this moment it is not possible to get travel insurance at Villa for You. We advise you to arrange this through your own insurance expert.

I've already booked. Can I still get insurance?

At this moment it is not possible to get travel insurance at Villa for You. We advise you to arrange this through your own insurance expert.