Service and contact

Can I change my booking?

In case of changes, we advise you to contact our team of experts by e-mail or phone. If you wish to change the length of stay or change accommodation, cancellation fees may apply. Our team of experts can inform you in more detail.

How do I know if my payment has been received?

When we have received your payment you will receive a confirmation of payment by email. Please take into account a processing time of 3-5 working days for a bank transfer. If you have not received this confirmation, please contact our team of experts.

Can I arrive/depart at a different time?

Owners and their cleaning team set themselves for a fixed arrival or departure time. They want everything to be perfect when you arrive, but they also want everything to be perfect again for the next travel party. That is why it is important to make arrangements beforehand if you wish to arrive or depart sooner or later. A request for this can be submitted to our team of experts before receiving the confirmation of your stay. Have you already received the confirmation of your stay? Then you will find the details of the owner and/or manager here. Feel free to contact them yourself in order to make proper arrangements. In some cases this may involve extra costs.

How can I cancel my booking?

Did something happen that forced you to cancel your holiday? Contact our Team of Experts by phone or e-mail. If you have the booking number at hand, we will be able to help you more quickly. Cancellation may incur costs. The cancellation policy, which will be sent to you by e-mail immediately after booking, describes the conditions in detail. Travel contracts are an exception to the 'Distance Selling Act'. They do not qualify for a right of withdrawal ('cooling-off period') of 14 days.

Am I insured against damage during my stay?

Villa for You offers all guests staying in one of our holiday homes an insurance against damage to the accommodation free of charge. If you accidentally damage something in your holiday home, the accommodation insurance offers a solution in addition to your own liability insurance. The insurance coverage includes damage to the building, the inventory, the playground equipment and the swimming pool in the garden, which belongs to the accommodation for private use. The maximum coverage is € 2.500. There is no own risk. However, the amount of the damage must be higher than € 25. When you book a Villa for You holiday home we advise you to arrange travel and cancellation insurance. At this moment it is not possible to get travel insurance at Villa for You. We advise you to arrange this through your own insurance expert.